- If you have any questions or concerns, please contact us via email@example.com.
- If you have left or will leave campus, please complete a mobility form (downloads automatically) and email it to firstname.lastname@example.org.
- For more information about our flexible approach to teaching and how it will work in practice, learn more here.
Most recent information
- To acknowledge the importance of our tight-knit community while also ensuring the safety and well-being of our students, faculty and staff, a flexible teaching model will be implemented at UCR as of Fall 2020. This model offers the potential to resume some face-to-face education, while simultaneously allowing classes to be taught online. Information on how this model will work and why it was chosen can be found here. This page will continue to be updated as more details become available.
- As of 1 June 2020, anyone with symptoms that could indicate the novel Coronavirus can be tested. This is necessary so the measures can be relaxed, while still preventing the spread of COVID-19 in the Netherlands. Call 0800-1202 (free) for an appointment to get tested, or go to government.nl for more information.
- All events, meetings and activities organized by UCR student boards are cancelled until at least the beginning of the Fall 2020 semester.
- In-person meetings, get-togethers, social events and house parties are strongly discouraged.
- All buildings will open at the beginning of the Fall 2020 semester, but but strict social distancing and routing rules will apply.
- We expect you to continue to take special care and all preventative measures possible, as set out on the RIVM website.
- The Dutch government announced plans to begin reopening the Netherlands, starting on May 11th with a phased easing of restrictions throughout the summer. A comprehensive overview of the phases and the relaxation of measured can be found here. The Crises Team continues to monitor the Coronavirus situation and will update www.ucr.nl/coronavirus with the most recent information. Specific questions or concerns may be sent to email@example.com at any time.
Frequently Asked Questions
The new corona virus (COVID-19) can cause pneumonia. The first infections were recorded in China at the end of 2019, in the city of Wuhan. Although Corona viruses have been around for long time, there are many different kinds. In case of the new corona virus, the symptoms are often worse than with other kinds. Symptoms often include coughing or sneezing, a fever (38 degrees or higher) and/or difficulty breathing. Read more on the website of RIVM.
You can get the virus from someone else. When someone who has the virus coughs or sneezes, the virus becomes airborne. An uninfected person may then breathe it in. You can also get the virus if your hands make contact with contaminated people or objects. For example, if someone shakes your hand or if someone sneezes close to you. If you then touch your eyes, mouth, nose or neck with your hands, the virus can enter your body. The sicker someone is, the more easily he/she can spread the virus. Even people with few or little symptoms can spread the virus. You cannot not get the virus from mail or postal packages as the virus cannot survive well outside of the human body.
If your symptoms are mild (fever below 38 degrees), you may just have a common cold. In this case, you should stay home and away from other people to make sure you don’t infect them. You do not need to contact your doctor (GP) in this case.
However, if your symptoms worsen and you have been in contact with a person you know has the corona virus, or if have you been to an area where the coronavirus is prevalent, do not visit, but contact your GP. Symptoms typically include:
- A cough, feeling stuffy or sneezing;
- A fever (38 degrees or higher); and/or
- Difficulty breathing.
If you don’t have a GP you need to call the nearest GP to you on a consult basis. Out of hours you can call the Huisartsenpost. The doctor will visit you in your room. He/she will then determine if you should be hospitalized or if you can stay in your room. If you can stay in your room, the GGD (Public Health Centre) will visit you to take samples from you to be tested in the lab. The GGD will then determine whether you can stay in your student accommodation or if you will be housed in a separate, isolated location.
As of 1 June 2020, you can call 0800-1202 (free) to make an appointment to get yourself tested.
If you plan to travel, abide by the travel advice on the website of the Ministry of Foreign Affairs.
Symptoms of the Coronavirus are flu-like and may include coughing, sneezing or a fever. If you are concerned about someone you live with, you should avoid contact with the person and advise them to contact their GP immediately. If you have concerns for your own well-being because of your living situation, you should send an email to firstname.lastname@example.org.
As of 1 June 2020, if you have symptoms, you can call 0800-1202 (free) to make an appointment to get yourself tested.
You can get tested if you have any of the COVID-19 symptoms.
Once you have been tested, please stay home until you get the results. Inform UCR at this point by sending an email to email@example.com. If you also have a fever or shortness of breath, the other people in your household or class must also stay home until the results of the test are known. Do your household members or fellow students also have symptoms? Then they can get tested too.
Once the test confirms that you do not have COVID-19, you, your household members and classmates can go outdoors and to campus, unless you or they are too ill to do so. Please inform UCR by sending an email to firstname.lastname@example.org.
If your symptoms get worse, or if you develop new symptoms, then call your GP. In a life-threatening situation, always call 112.
If it turns out that you do have the novel Coronavirus, you and your household members and/or classmates must stay home. Please inform UCR of this immediately by sending an email to email@example.com. The Municipal Public Health Service (GGD) will tell you what you need to do, and what the people around you need to do.
If you have been tested for COVID-19 and your test results are positive, you should inform UCR immediately by sending an email to firstname.lastname@example.org. UCR will then be in a position to offer you the information and support you need based on your circumstances.
At the moment, there are no confirmed cases of Covid-19 at UCR. The RIVM provide updated information daily. For the most recent information on the Coronavirus situation in Middelburg and the Netherlands, please consult their website.
The Dutch government announced plans to begin reopening the Netherlands with a phased easing of restrictions throughout the summer. A comprehensive overview of the phases and the relaxation of measured can be found here.
- Starting in Fall 2020, UCR will implement a flexible teaching model.
- If you decided to stay in your dorm for the summer, we expect you to continue to take special care and all preventative measures possible, as set out at https://www.rivm.nl/en/novel-coronavirus-covid-19.
- If you do decide to leave campus, you must complete a mobility form (downloads automatically) and adhere to any travel restrictions imposed by the government. If you have already left and now decide to stay in your current location for longer, you must send us an updated mobility form.
- All activities, events and meetings organised by the various student boards are to be cancelled until at least the beginning of the Fall 2020 semester.
- Elliott is open, but strict social distancing rules apply.
- The Coronavirus situation may change at any time. This could have an effect on the measures set out above. Please visit www.ucr.nl/coronavirus daily and send your specific questions or concerns to email@example.com.
- Villex has informed us that their Middelburg office will be closed, you can e-mail them at 088-5320000 or email firstname.lastname@example.org, from Monday until Friday 8:30-17:00. Villex will stay in contact with campus elders or house elders.
We have a dedicated information page on everything we are doing for current and prospective students. Here you will find more details about our established processes, our strategy for the future and what this means for prospective and current students.
A separate information page is available for faculty and staff.
After Summer Break and at the beginning of the next academic year, UCR will resume using a flexible teaching model. This means that students are expected to return to campus, unless health reasons or travel restrictions prevent them from doing so. Keep an eye on email updates from UCR to learn more as new information becomes available. If you have specific questions, you should send your inquiry to email@example.com.
Zoom is an online (cloud-based) webinar and meeting platform that allows students and instructors to meet for classes, discussions and meetings via video link. This happens through your browser on your computer or through the (free) Zoom app on your mobile phone.
All instructors at UCR can now host classes and meetings using the Zoom accounts provided. They are able to host unlimited meetings of 24 hours each.
Students do not need their own Zoom accounts to join a class or meeting set up by their instructors. They can access any class or meeting by simply following the link they received from their instructors. If students want to host their own meetings, for say online group work or discussions, they can either use Skype or any other application of their preference. If they prefer to use Zoom, students can create a free account online. They will then be able to host their own meetings, but these will be limited to 40 minutes in duration. If more time is needed, two consecutive meetings could be scheduled.
The IT Helpdesk is available to answer any Zoom related questions you may have. You may also consider visiting the online Zoom resource library for instructional videos and helpful hints and tips.
Video conferencing app Zoom has become the platform of choice during the COVID-19 crisis. Zoom was hosting 10 million daily users as of December last year–according to a recent company blog – and now, that number has surged to 200 million. Zoom’s gained this level of popularity because it’s highly functional.
This drastic growth in user numbers have resulted in some privacy concerns which has been widely reported on. Zoom did act, but despite their recent steps to address its security and privacy, some issues such as “Zoom bombing” is possible if your meeting or chat isn’t properly secured.
Here’s what you can do to make your Zoom sessions more secure:
- Keep up to date – Zoom has so far proven that they can fix security and functional issues quickly using patches and updates. Therefore, one of the important steps you can take is to make sure you keep any installed version of the Zoom mobile or desktop app up to date. This ensures those issues are fixed, and your risk of compromise is lower.
- Use passwords to protect your meeting – Zoom bombing, which sees uninvited guests crashing your meeting or chat, relies on meetings not being password protected. People often post the Zoom meeting number online, and without any protection, bombers can simply enter and do their worst. Never share the link or meeting ID on public platforms. Allow Zoom to generate a random ID for each meeting. Enable “require a password when scheduling new meetings”. Disable the option “Embed password in meeting link for one-click join”. Enable “Require password for participants joining by phone.”
- Share the password securely – When using Zoom, securely sharing the password can be a challenge. But once you has generated your meeting password, share this using secure channels where only those who are supposed to be in your meeting can find it – such as via email or in Moodle. Never share passwords on any public forum, channel or media.
- Use waiting rooms – Another way to stop Zoom bombers from entering your chat or meeting is the use of waiting rooms. This allows the host to screen everyone entering the meeting to ensure no one uninvited can get in.
- Manage participants – It’s also a good idea for hosts to manage the meeting participants. In order to do that, you should ensure you are the only host. You can also control the camera and mute options.
- Beware of phishing – Attackers may use the digital disruption to lead people to a malicious site to download malware or enter details. You should always be careful when clicking on any meeting invite links. In a hurry it may be tempting to just click on a link in the latest email, but it is always worth the wait to check. If you are ever suspicious, copy the ID from the link provided and enter it in the official Zoom application to join.
Our ICT Helpdesk is here to support you. The Helpdesk can be found on the ground floor of the Eleanor building. It is located opposite classroom 8.
The Helpdesk can support you with problems related to facilities and/or ICT. You may contact the Helpdesk via e-mail: firstname.lastname@example.org. In urgent cases, the team can be reached by telephone: 0118-655545.
The Helpdesk is open only on weekdays between 8.30 to 12.00 and from 13.00 to 16.30. Additional opening hours will be on Monday, Tuesday and Thursday between 16.30 to 18.00.
The helpdesk is also available via Facebook and on WhatsApp: 06 5125 9417.
Please follow the official travel advice given by the Dutch Government. Note the color of the region you intend to travel to and proceed accordingly:
- Red: Do not travel to this area;
- Orange: Only travel to this area if it is absolutely necessary;
- Yellow: You may travel to this area.
Second of all, please fill out the mobility form and send it to email@example.com. Please do so no matter where you are travelling (abroad, or to a different destination within the Netherlands), if you intend to be away from campus for 3 consecutive nights or more.
If your situation has changed since completing the mobility form for the first time, you must send as updated version as soon as possible.
If you are unable to travel home, please note that the Student Well-being Team will be organizing a number of events (e.g. dinner, beach walk) for those remaining on campus.
The EU proposal of an entry ban for non-essential travel has been relaxed. This means that nationals from some EU countries may travel back to the Netherlands. Others are still prohibited from travelling. There is also a restriction on all non-essential travel of persons from third countries to Europe (all EU member states, all Schengen members and the UK) with the aim to prevent the spread of the COVID19 virus.
It is not clear however what would be considered as essential travel. We advise that you read this page thoroughly before making any plans to return to the Netherlands. At the very bottom of the page, details are provided of how you can contact the IND direct. It is advised that you consult with the IND directly about your personal circumstances.
EU countries jointly decide which countries outside Europe will have access to Europe again (see above). If you are travelling to the Netherlands from a country that is not on this list, you are urged to self-quarantine for 14 days upon arrival.
The use and benefits of face masks are widely debated. The Dutch government has not made the use of face masks obligatory, with the exception of public transport.
At UCR, face masks are not mandatory on campus or in class. However, should you wish to wear one, you are of course free to do so. In some cases, where 1.5m social distancing cannot be applied (such as in lab or when doing experiments), face masks will be mandatory. In those cases you will be notified and expected to wear a face mask.
For many students, their rented room or apartment on campus is home. This is where they study and live. UCR have made contact with GGD Zeeland and the RIVM and we follow their guidelines in this regard. Whilst the Dutch government advises against all non-essential travel, returning to your home on campus is and should be considered essential. Moreover, UCR has no authority to prohibit any student from returning to the room or apartment they legally have the right to occupy. Especially if those students have no symptoms of the virus. All students, those who remained on campus and those who decide to return, must however abide by the rules set out by the Dutch Government at all times.
For more detailed information, you could also contact GGD Zeeland direct on 0113 249 400 or the RIVM on 0800 1351.
If, during this time, you are feeling isolated, having trouble focusing or simply want to talk to someone, the UCR Well-being Group is here to support you. The team meets every week to coordinate activities and to stay in contact with input from the crisis team, the RISC team, and study skills.
We are here to:
- Respond to questions you may have regarding your health and well-being
- Personally contact a student who may be ill to offer check-in. And we refer students to the guidelines of the Dutch government if necessary
- Arrange meetings with a Student Counselor and a Psychologist online
- Organize weekly online mindfulness sessions
To reach out to us, simply send an email with three possible times you can meet, and the team will send you an invitation for a Zoom meeting.
- Jeanette Gels – Head of the Risk Team/Student & Education Office, for all emergency situations.
- Karen van den Berg – Student Counselor – for a listening ear or guidance in dealing with a personal matter.
- Karolien Walravens – Senior Tutor – for questions regarding your academic program
- Christine Crommelin – for matters relating to stress or planning
- Christine Leedy – for help with writing papers and motivation letters or strategies for reading and studying efficiently
Yes. You can send an email via the usual channel to make an appointment.
An in-person meeting will only be possible if both counselor and student agree and if neither are showing any symptoms of Coronavirus. The meeting may of course take place remotely.
Currently, there is no reduction or refund of tuition fees. Students must pay the full amount of tuition fees 2019-2020. Matters surrounding tuition fees are currently being discussed nationally. If anything changes, students will be notified. In the meantime, tuition fees will continue to be collected.
Higher education institutions and the Ministry of Education, Culture and Science are working on a financial support scheme to compensate for study delays caused by the Coronavirus crisis. The details are not yet available. You will be able to submit an application once the study delay has occurred, i.e. in September 2020 at the earliest. Additional information will follow. For more information about the current agreements, please visit this page.
As a result of the Coronavirus outbreak, DUO (the governmental organization for student finance) has expanded the possibilities of EU students for taking out an additional loan. For more information, please see the DUO website. You can activate and increase the loan with retroactive effect to the start of this academic year.
Villex will handle all questions on a case-by-case basis and consider all the possibilities. Daily routines continue for all people in the Netherlands. This means that all people in the Netherlands with a mortgage/rent, telephone costs, health/car/house insurance still need to pay their bills.
If you live in a studio apartment, you can contact the Belastingdienst to see what the options are to raise your rent allowance.
If you have problems paying your rent, you should contact your parents or guardians for financial support in the first instance. There are several countries who are providing financial support as well due to the coronavirus.
If you remain unable to afford your rent, you should contact the Villex headquarters. Villex has indicated that rent cannot be waived, but that they are willing to discuss alternative payment plans.
To do so;
- Send an e-mail to firstname.lastname@example.org
- Mention your room number and name in the e-mail
- Mention the reason why you cannot pay the rent
- Request a payment installment
- The payment installment is valid as soon as ‘Administratie’ has approved your request
There are two instances when it would be possible to end your rental contract early by giving one month’s notice:
- If you quit your studies at UCR, you can give 1 month’s notice to end your rental contract early. You will need to provide proof of the cancellation of the enrollment at UCR.
- If you have a doctor’s statement that you need to return to your home country on short notice due to medical/health reasons, you may be able to supply this in an application to end your rental contract early. You would still need to give 1 month’s notice.
Like UCR, Utrecht University (UU) follows the advice of the National Institute for Public Health and the Environment (RIVM), WHO and the Ministry of Foreign Affairs. UU is also in constant dialogue with regional partners about possible measures. For updated information from UU, please visit this page. The information is updated regularly and contains topics that concern students, faculty and staff.
The RIVM has a dedicated section on their website with information and FAQs regarding the novel coronavirus COVID-19 in the Netherlands. They also operate an information line, 0800-1351, which is available daily from 8:00 a.m. until 20:00 p.m CET.
- Questions about the situation in the Netherlands
- Questions about preparedness in the Netherlands
- Questions about your personal health
- Questions about prevention
- Questions about the novel coronavirus
- Questions about the international situation